Task Que Failed at Step 5

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14 years 4 months ago #2960 by docaberle
Task Que Failed at Step 5 was created by docaberle
Wondering why when I start up my browser and when my pages load based on the tabs I last had open I get this error in the player window:
"Task Que Failed at Step 5
Playlist could not be loaded
HTTP Status 403; forbidden"

If I reload the page it works just fine. Am I doing something wrong or is this because several pages are all loading at the same time.

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14 years 4 months ago #2961 by admin
Replied by admin on topic Re: Task Que Failed at Step 5
Could you provide a link ?

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14 years 4 months ago #2962 by docaberle
Replied by docaberle on topic Re: Task Que Failed at Step 5
Here's the link. I'm using the latest version of Firefox.

www.aberlechiropractic.com/index.php?option=com_content&view=article&id=144&Itemid=130

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14 years 4 months ago #2963 by admin
Replied by admin on topic Re: Task Que Failed at Step 5
I can't reproduce this, can you give me more information

Browser, OS, flash version.

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14 years 4 months ago #2964 by docaberle
Replied by docaberle on topic Re: Task Que Failed at Step 5
Firefox 6.02
Windows Vista
Flash 10.3.183.5

It only happens when I shut my browser down, then reopen and it loads all the pages that were open when I closed it. About 8 webpages in all. I have high speed internet so they load quickly. Happens on another site as well:
www.meningealrelease.com/index.php?option=com_content&view=article&id=76&Itemid=113

Maybe it's the number of videos on the screen at the same time. Not that it's a huge deal so if it can't be figured out it's ok.

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14 years 4 months ago #2965 by admin
Replied by admin on topic Re: Task Que Failed at Step 5
Hi,

I can reproduce it on the second link, let me see this with a botr teck.

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14 years 4 months ago #2968 by admin
Replied by admin on topic Re: Task Que Failed at Step 5
Hello,

here the botr tech answer :

We haven't been able to reliably reproduce the issue to determine what asset is actually causing the access denied error that is the root of the issue.

We're going to do a major player release early next month that will significantly change how the player is loaded inside the embed code. It is very well possible that this will clear out this issue too. If not, we will work from there. If at that point the issue still appears we will need a test page where the issue can be reproduced so we can tell what asset is causing the issue, so we can see what needs to be adjusted to fix


I have also some now difficult to reproduce this issue (event with shutting done the browser), so we have to wait now the Q4.

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14 years 4 months ago #2969 by docaberle
Replied by docaberle on topic Re: Task Que Failed at Step 5
Great to hear. It's good to know it doesn't happen very often. I look forward to the new release. Hopefully my oddball video dimensions are still ok with the new version.

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